Inn Paradise – Booking & Website Terms & Conditions
1. General Agreement
By booking accommodation or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, House Rules, and any additional agreements provided by Inn Paradise.
A valid photo ID matching the name on the booking is required for verification prior to check-in.
These Terms apply to both:
• Use of the Inn Paradise website (intellectual property, content, linking).
• Guest stays and bookings at properties under Inn Paradise management.
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2. Booking & Payment
• All bookings must be paid in full at the time of reservation.
• A credit card surcharge may apply. Only Visa and Mastercard are accepted.
• Credit card fraud or inappropriate payment disputes will be pursued via debt collection services, which may affect the cardholder’s credit history and rating.
• A security bond of $300 per booking (or $500 for larger/premium properties) is required at check-in. For certain peak periods, higher bond amounts may apply. This bond is withdrawn from your account either at check-in or during your stay.
• Bonds will be released within a reasonable timeframe after check-out, provided no damage, breaches, or additional charges are incurred.
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3. Cancellation & Changes
• No refunds will be issued for any cancellations or shortened stays made within 5 days of the scheduled check-in date.
• This policy applies to cancellations, change of mind, and early departure.
• All transactions may be subject to a transaction fee or processing fee. This includes and is not limited to refunds
• Refund policy for this booking is 90% refund up to 6 days from check in.
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4. Guest Responsibilities & House Rules
• Check-in: from 3pm | Check-out: 10am (late check-out without approval may result in full bond forfeiture).
• Number of guests must not exceed the confirmed booking. Breach may result in eviction and loss of all payments/bond.
• Strict No Party Policy – excessive noise, parties, or disturbances will result in immediate eviction with no refund.
• Guests must not throw objects from balconies, must supervise children at all times, and must lock balconies and windows when leaving the property.
• Pets are not allowed unless expressly approved.
• Guests agree to not breach any health or fire regulations or other pertinent laws when residing in our accommodation.
• Any breach of ABG Management PTY LTD trading as Inn Paradise policies may result in immediate eviction with no refund.
• Limited supplies are provided at the beginning of the stay. Additional supplies can be purchased at extra cost.
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5. Damages, Cleaning & Bond Forfeiture
• Guests are responsible for any damage, breakage, or loss caused during their stay.
• If damages exceed the bond, Inn Paradise may charge the guest’s credit card or take legal action.
• False fire alarms resulting in Fire Brigade callouts may incur additional fees charged to the guest.
• Lost keys, lockouts, or lock replacements will incur additional charges. A $150 fee applies if guests require staff assistance for lockouts.
• Please dispose of all rubbish in the building's designated chutes or bins. All used dishes and kitchenware should be loaded into the dishwasher and the cycle started. Alternatively, please ensure all items are clean, dry, and put away in the cupboards. Please note: An additional cleaning fee of $60 per hour will be deducted from the bond for excessive cleaning or untidy conditions left at check-out.
• Smoking is strictly prohibited within the property. A cleaning and deodorising fee will be deducted from the bond if this rule is breached.
• Cleaning is only carried out at check-out. Optional cleaning during stay is available upon request at additional cost. Please ask for a quote if required.
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6. Maintenance, Repairs & Outside Factors
• All appliances, amenities, and facilities are provided in good faith by the property owner.
• Guests agree that repairs to facilities or appliances will be carried out within a “reasonable timeframe” and acknowledge that Inn Paradise is not liable for any inconvenience or loss caused by breakdowns or delays.
• Please note that insects and other forms of wildlife are a natural part of the subtropical environment in Surfers Paradise. The presence of insects is not considered a breach of this agreement and is not a valid reason for cancellation or a refund.
• As a bustling, central holiday destination, Surfers Paradise is a lively area with many sources of external noise, including traffic, nearby nightlife, construction noise and other guests within the building. We do not have control over these disturbances, and therefore, external noise is not considered a valid reason for cancellation, refunds, or compensation.
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7. Liability & Indemnity
• The Guest acknowledges that they are staying at the property at their own risk. The Host and ABG Management PTY LTD Trading as Inn Paradise are not liable for any death, accidents, injuries, or illness that occur to any guest or visitor while on the premises or using its facilities (including but not limited to stairs, balconies, pools, or outdoor areas). By accepting these terms, the Guest agrees to release the Host and ABG Management PTY LTD Trading as Inn Paradise from all liability and hold them harmless from any claims arising from death, injury, loss, or damage incurred during the stay.
• Inn Paradise is not liable for:
o Temporary failures of services, facilities, or amenities
o Errors or omissions in property descriptions
• Guests are strongly encouraged to obtain travel insurance.
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8. Website Use & Intellectual Property
• Unless otherwise stated, Inn Paradise owns all intellectual property rights in website content.
• You may not republish, sell, or redistribute content without permission.
• User comments or reviews must not infringe on third-party rights, contain unlawful material, or be misleading. By posting, you grant Inn Paradise a license to use and reproduce the content.
• Unauthorized use of our logo, branding, or imagery is prohibited.
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9. Governing Law & Jurisdiction
• These Terms are governed by the laws of Queensland, Australia.
• Any disputes shall be referred to the Queensland Civil and Administrative Tribunal (QCAT), Southport.
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10. Privacy Policy
To the maximum extent permitted by law, Inn Paradise is not liable for any unauthorized access to, or theft of, a guest’s personal data. While we implement reasonable security measures to protect guest information, we cannot guarantee the complete security of data transmitted over the internet or stored on our systems. The guest acknowledges and accepts the inherent security risks associated with the provision of personal information
11. Amendments
Inn Paradise reserves the right to amend these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of updated terms.
